# Automate claims handling with AI
> Sure AI brings claim details and policy context together, flags missing information, and helps prioritize review. Adjusters keep their judgment at the center of consequential claims decisions.
Canonical URL: https://www.sureapp.com/ai/claims
Workflow slug: claims
Category: Sure AI
## Example conversation

- Jordan R.: "I need to report an accident from yesterday evening. I got rear-ended on the 101 near the Sunset exit, maybe around 6. My car isn't drivable, it got towed to Westside Collision. My passenger Marcus was holding his neck afterwards. Police came out and gave me a report number but I don't have the actual report."
- Sure AI: "Thanks Jordan, I'm sorry that happened. I have your notice of loss. Let me pull your policy up and start putting this together."
- [Tool call: Match the policy]
- [Reading your message and the attachments…]
- [Tool call: Extract loss notice]
- Sure AI: "You mentioned you don't have the police report itself, only the number. I can pull that from the filing directly."
- [Tool call: Retrieve police report]
- [Comparing your account against the report…]
- [Tool call: Cross-check the facts]
- Sure AI: "I have almost everything. Give me a moment to get a couple of details confirmed and I'll have this filed for you."
- [Tool call: Request confirmation]
- [Waiting on Ravi S. …]
- [Ravi is reviewing the passenger injury…]
- [Ravi is checking the vehicle count against the report…]
- [Tool call: Confirmations received]
- [Tool call: Open claim]
- [Reading coverage and loss facts…]
- [Tool call: Triage claim]
- [Claim CLM-2026-000742 filed: Open, High priority] The reviewed notice is now a claim with two auto exposures. Triage recommends high priority, staged for the adjuster rather than applied.
- Sure AI: "All done. Your claim is filed as CLM-2026-000742 and an adjuster is assigned. The details are on their way to your email, including where your car is and what happens next."

## The quote artifact, as the conversation runs

- The rail opens on Notice of loss · FNOL-2026-0742
- First notice of loss: reported by Jordan R., Named insured · auto; received 15 May, 8:54 AM, Inbound message
- Policy information: policy id POL-88241-03, coverage dates 02/01/2026 - 08/01/2026, status In force
- Extracted fields: loss date 14 May 2026 (confidence 0.94), loss type Rear-end (confidence 0.92), vehicle 2024 Camry XSE (confidence 0.91), police report Retrieved (confidence 0.90), drivable No · towed (confidence 0.88), repair shop Westside (confidence 0.86), injuries Possible to 1 passenger (confidence 0.61), vehicles involved 2 to 3 (confidence 0.58)
- Needs your confirmation, each confirmed by a person: reported injury (1 passenger), vehicles involved (3 confirmed)
- Triage: recommended priority High (confidence 0.87), complexity Moderate (confidence 0.79)
- Risk flags: possible bodily injury High, third vehicle involved Medium
- Documents: Loss notice, Police report, Triage report
- It resolves to Claim · CLM-2026-000742, open

## Reduce manual work for your claims team

### See exposure sooner
Recognize severity and complexity early enough to give consequential claims the attention they deserve. A clearer picture from the outset helps your business plan around losses with greater confidence.
### Reduce preventable leakage
Missing evidence and inconsistent decisions can erode underwriting returns. Give adjusters a firmer basis for assessing each claim, helping protect margins while honoring the coverage your business has promised.
### Contain claims handling costs
Reduce repeated review and manual preparation so rising claim volume creates less pressure on operating costs. Reserve specialist time for cases where expertise can change the outcome.
### Stand up to scrutiny
Keep the basis for each assessment clear, including where an adjuster applies judgment. Consistent, explainable decisions help your business sustain confidence with policyholders and carrier partners.

## From claim intake to adjuster review

Give your claims organization the context to respond proportionately, resolve uncertainty, and keep decisions grounded in the policy.
- Early loss visibility: Bring incoming reports into a consistent claim picture, helping your team understand what happened and where further review is needed.
- Coverage alignment: Assess losses against the coverage in force, supporting fair outcomes and greater consistency in how your business meets its obligations.
- Evidence integrity: Identify gaps and conflicting accounts before they shape a decision, reducing the risk of avoidable errors that can increase claim costs.
- Proportionate response: Use recommended priority and complexity to focus adjuster attention where it matters most, helping contain handling costs without treating every claim alike.
- A credible first response: Give policyholders a clear acknowledgement of their claim, helping your business establish trust at the outset and set a dependable tone for what follows.

## Next: Sure AI overview

See how Sure AI supports program launch, quoting, policy service, and claims on the same insurance platform.
[Sure AI overview](/ai)

## See Sure AI handle a claim

See how Sure AI can help you make loss costs more predictable and reduce claims handling overhead, with experienced adjusters guiding the decisions that matter.
Primary action: Book a walkthrough