# Protection from cart to doorstep
> Insurance products for e-commerce platforms. Shipping protection attached at cart, returns protection for disputed refunds, and device and extended warranty for the hardware that leaves your warehouse. All in one platform, with everything handled by Sure.
Canonical URL: https://www.sureapp.com/industries/ecommerce
Industry slug: ecommerce
Category: undefined
## Key metrics

- 68% — Opt-in rate for shipping protection surfaced in-cart vs. post-checkout upsell.
- <2min — Median time from 'report damaged package' to approved refund or replacement.
- 11% — Reduction in refund-related support tickets for merchants using returns protection.
- 2,100+ — SKU-level warranty filings tracked, priced against your actual repair cost data.

## Coverage embedded in the storefront and checkout

Whether you run platform, brokerage, or direct channel, the platform has a shape that fits. Same underwriting, same ledger, three in-flow surfaces.
### 01. "Where's my package?" solved at cart
A shipping protection add-on that attaches at cart for a few dollars, hands the buyer a one-click refund or reshipment claim from your order page, and gets your support team out of the carrier-escalation business forever.
- One line of storefront UI extension. No headless rewrites.
- Claim filed from order page, adjudicated in under 2 minutes.
- Settlement pushed back into your store as a refund or reship.
### 02. Disputed refunds, underwritten
For mid-market brands drowning in wardrobing and fraud, Sure's returns protection is a merchant-facing product. You buy coverage against your own return rate above a filed threshold, funded by a small attach at cart the buyer never sees as adversarial.
- Reimbursement paid to the merchant, not the customer.
- Triggers: non-returns, wardrobing, fraudulent chargebacks.
- Priced against your 12-month return cohort data.
### 03. Warranty that outlives the receipt
For hardware and durable-goods brands, Sure offers a whitelabeled extended warranty program priced per SKU, attached at cart, and claim-able from the order page forever. No more third-party warranty vendor that your customers haven't heard of.
- Per-SKU pricing loaded from your repair-cost data.
- Claim submitted from the order page, paid or reshipped.
- Transferable when the customer resells. Warranty as an asset.

## Built into the platforms e-commerce already runs on

Prebuilt connectors for the systems the e-commerce industry actually uses. Drop in a handful of keys. Skip the integration tour.
- Shopify — UI extension, headless, or hosted.
- Commerce platforms — Native widget in cart and order page.
- Stripe Radar — Chargeback signals feed into returns pricing.
- Klaviyo / Attentive — Lifecycle emails for claim status.
- Gorgias / Zendesk — Agents can resolve claims from a ticket.
- Model Context (MCP) — Agents can quote, bind, pay out.

## Compliance

- Commerce platform certified
- PCI-scoped payment tokenization
- SOC 2 Type II
- 50 states + DC, PR
- SHA-256 ledger · per policy

## Put protection in every cart. Settle every claim in minutes

Learn more about how Sure can launch your ecommerce insurance program in weeks, not months.
Primary action: Book a walkthrough