Renters insurance is required for all tenants using Alcove. However, and at no fault of their own, the process of securing and providing proof of renters insurance was stuck in the past. After new tenants signed a lease, Alcove had no other option but to inform tenants via email that renters insurance was required and they should speak to their local agent to purchase it.
At that point, users had to leave Alcove's platform to
research and buy insurance on their own, then come back to upload proof of coverage. This analog approach didn't match Alcove's brand promise of making the leasing process simple, easy, and all in one place.