Assistant

Y

You

The camera lens arrived cracked.

Purchasing agent

Finding the orderFind order · ST-2048

Checking the card that paidCheck card benefits · •••• 4821

Purchase protectioncame with your card

Purchasing agent

Send the claim?

Claim · $1,280

Order

ST-2048

Evidence

Receipt · 2 photos

Send claim Sent

With the claims team

Purchasing agent

After review · PP-2048 Reviewed

$1,280

Reimbursement approved

To your card •••• 4821

Receipt 2 photos ST-2048

A purchase claim in a chat with the person's own agent. The person reports a cracked lens on camera order ST-2048 and attaches two photos. The agent finds the order, checks the card that paid (ending 4821) and finds it includes purchase protection. It prepares a $1,280 claim with the order receipt and the photos and asks the person to send it. The person clicks Send claim. After a separate review, reimbursement is approved to the card under the benefit terms.

3:42Friday, October 16

Airlinenow

Delayed 6 hours

Flight 1068 · departs 15:40

Travel agentnow

You'll miss the sunset sail

$180 prepaid · trip delay benefit on your card

Claim $180Not now

Trip delay benefitnow

$180 reimbursed

Sunset sail · to your card •••• 6052 · after review

A trip delay claim on a phone lock screen. On Friday afternoon the airline reports flight 1068 to Charleston now departs at 15:40, six hours late. The travel agent reads the delay, sees that the prepaid $180 sunset sail at 6:30 PM will be missed, and finds that the card that booked the trip includes a trip delay benefit. Its notification offers to claim the $180. The person taps Claim. After a separate review, the $180 is reimbursed to the card under the benefit terms.

Protection

Unfamiliar account inquiry

Credit file · ID-1067

New

Personal agent

Checking your identity protectionCheck identity protection · ID-1067

Identity protectionyour plan

Requesting supportRequest support · ID-1067

With recovery support

Recovery support · ID-1067 Reviewed

2:30 PM

Callback today

Recovery specialist assigned

Personal agent wants to share an alert with recovery support.

Only the inquiry and your protection record.

Don't allowAllow

An identity assistance request. An unfamiliar account inquiry arrives. The personal agent reads it, checks your identity protection, record ID-1067, and finds it includes recovery support. A system permission sheet asks whether the agent may share the alert with recovery support. You click Allow. The agent requests support. A recovery specialist is assigned, with a callback today at 2:30 PM.

mail.audit

1. 10:39:52
2. 10:40:14
3. 10:40:41
4. 10:41:07rule.create forward → unknown-relay.net
5. 10:41:09
6. 10:42:30
7. 10:43:02
8. 10:44:11

Operations agent

Incident CY-204

Business email · Your Studio

A mail rule is forwarding to an unknown address.

Gathering the related linesGather audit lines · 3 lines

Checking the cyber policyCheck cyber policy · CY-204

Cyber policy CY-204incident response

For the owner

Share the incident brief with the response team?

Three log lines and the policy. No mailbox contents.

Not nowAllow Owner allowed sharing

Sending the briefSend brief · CY-204

With the response team

Response team · CY-204 Reviewed

11 AM

Owner call

Response team assigned

Preserve logs Review the rule

A cyber assistance request. A mail audit log shows a new forwarding rule to an unknown address. The operations agent reads it, states the problem in plain words, gathers the three related lines, checks the business's cyber policy CY-204 and finds it includes incident response. It asks the owner for permission to share an incident brief with the response team. The owner clicks Allow. The agent sends the brief. The response team is assigned and sets three next steps: preserve logs, review the rule, and call the owner at 11 AM.