Money out, calculated like the filing reads
Cancellations, free-look windows, and mid-term changes all run on the same math your filings describe. Refunds are bounded, audit-ready, and threaded back to the original charge. The result: faster resolutions for customers and clean books for finance.
Cancel, adjust, refund, all onthe same math the same math
One refund engine for free-look, cancellations, and mid-term changes. Filed once, applied everywhere. Operators stop maintaining state-by-state spreadsheets, and finance stops chasing 'why is this two cents off.'
Short rate and pro-rata support
Set how much of the unearned premium goes back per the filing. The same control covers full pro-rata refunds, short-rate penalties, and non-refundable products. State filings drop in as configuration, not bespoke code branches.
Free-look, by the rule
Customers who cancel inside the free-look window get every dollar back, automatically. The window length is per state and per product. Operators don't have to remember Florida is different from Texas.
MTAs in either direction
Increase a coverage and the difference charges. Reduce one and the difference refunds. Same math, both directions, with the breakdown line-by-line so customers see why the new number is what it is.
Refunds find their charge
Every refund is anchored to the original payment, not to a card on file. Customers get money back to the same source they paid from. PCI exposure stays where it belongs and chargebacks become much rarer.
No overdrawn refunds
Sure refuses to refund more than the policy actually paid in. Operators see the cap before they click. No more recoverable overpayments hitting reconciliation a month later.
Minimum earned premium, enforced
States and products that require a minimum earned premium honor it without a single line of operator interpretation. The cap is filed alongside the rest of the billing rules, applied uniformly.
One math, three rooms
Operators run the cancellation. Compliance reads the math back. Engineers wire it into your save flow.
Cancel and adjust console
Pick a policy, pick a reason, pick a date. The console previews the refund or the MTA difference before anyone clicks confirm. Free-look is one-click configuration, not a side conversation with finance.
- Live refund preview before commit
- MTA delta with line-item diff
- Reason codes mapped to state rules
Refund audit
Every refund records the rule version, the formula, the dates, and the gateway reference. Pull a SOC 2 packet for any cancellation in two clicks. A single source of truth for examiners and operators alike.
- Filed rule version pinned per refund
- Short-rate vs pro-rata recorded
- Reason code with operator ID
Refund and MTA API
Drop the same math into your CRM, your retention tool, your save flow. Send a dry-run, get back a typed breakdown, decide, then commit. Every endpoint is safe for AI agents to call directly.
- Dry-run previews on every endpoint
- Typed errors instead of silent partials
- Same surface for human and agent callers
Refund rules live in the filing
The same configuration that schedules the bills bounds the refunds. Operators cannot refund more than the policy can.
No refund without a charge
Every refund attaches to a real prior payment. Orphan refunds never leave the platform.
No overdrawn refunds
If the requested amount exceeds what the policy paid in, the platform stops the operator before money moves and shows the available cap.
Free-look is a filed flag
Full refund inside the free-look window is part of the filed rule, not an operator courtesy. Apply it consistently or not at all.
Minimum earned premium holds
Filed minimums apply uniformly. The customer service team can't accidentally rebate a state minimum because they didn't know it existed.
Short-rate stays between zero and full pro-rata
Refund factors are bounded between full pro-rata and zero. No misconfigured product can issue a 110% refund, ever.
MTAs preserve the schedule total
When a coverage change reshapes installments, the schedule total still equals the new term price. No quiet drift between what the customer pays and what the policy says.
What it supports
Of refunds trace back to the original charge, never to a stored card
States plus DC and PR with cancellation rules filed as configuration today
Bespoke refund formulas in operator scripts. The math is in one place
“Chubb's insurance offering, through Sure's technology platform, further reinforces our commitment to innovative, digital solutions and providing consumers with peace of mind.”
See insurance payments done the right way
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